Sugar Enterprise CRM

Sugar Enterprise is a full-featured CRM suite that combines industry-leading features with the most modern CRM platform architecture.

Sugar Enterprise allows large companies to collaborate across extended teams, publish and manage CRM functionality to customers and partners, and receive the administration and support services expected of mission-critical applications.


annual billing required

You'll select the number of users after adding to cart

Sales, Marketing and Customer Service Automation

  • Lead, opportunity, and account management
  • Campaign management, email marketing
  • Case management and incident tracking
  • Advanced dashboards
Mobile CRM

Mobile CRM

  • SugarCRM Mobile for iOS and Android
  • Browser access for any smartphone or tablet

Enterprise-Class Functionality

  • Customer Self-Service Portal
  • Advanced SQL reporting
  • Offline client synchronization
  • MySQL, Oracle 10g, Oracle 11g and IBM DB2
Social CRM

Social CRM and Collaboration

  • Activity Streams
  • Cisco WebEx Meeting Center integration
  • Citrix Online GoToMeeting integration
  • Twitter connector
  • Gmail and Google Docs integration
  • LotusLive integration
  • Sugar Plug-in for IBM Lotus Notes
  • Sugar Plug-in for Microsoft Outlook, Word, and Excel

Support from the SugarCRM Team

  • Phone support
  • 2 hour response time for technical problems during extended business hours (in North America and EMEA)
  • Unlimited online and email support
  • Automatic updates and upgrades
Available options

A La Carte Available Options

  • Shorter response time and extended hours to contact SugarCRM with technical problems
  • Additional storage for Sugar On-Demand
  • Additional Sugar On-Demand test environments (sandbox)
  • Assigned technical support representative
Advanced CRM Features

Advanced Features

  • Activity stream support for custom modules
  • Reporting
  • Sales forecasting
  • Line-item opportunity management and forecasting
  • Quotes
  • Product catalog
  • Contracts
Global CRM

Global CRM

  • Out-of-the-box support for 26 languages
  • Multi-currency support


  • Access controls
  • Advanced security
  • Data quality controls
  • Sugar Studio for easy configuration
  • Sugar Logic and Module Builder for easy customization
  • User, role, and team management
  • Workflow automation
Cloud Options

Cloud Deployment Options

  • Sugar On-Demand:
    hosted in the SugarCRM cloud
  • Sugar On-Site:
    installed locally, behind your firewall
  • Partner Cloud:
    SugarCRM partners host for you
  • Public Cloud:
    host in Amazon EC2, Rackspace, IBM SmartCloud Enterprise, or Microsoft Azure Clouds
Sugar On-Demand

Sugar On-Demand Specifics

  • 99.5% availability
  • 60GB of data storage
  • 2 sandboxes
  • SugarCRM keeps daily backups of all customer data in the Sugar On-Demand environment for internal backup and recovery planning purposes
  • Daily back-up of your customer data available via secure download from FTP server